Product Returns (RMA)

To obtain service:

For service on Test and Measurement products, including scanning receiver antennas and accessories, fill out the RMA (Return Material Authorization) form and follow the instructions below.

Note: For most RMAs, DO NOT include accessories such as scanning receiver antennas, batteries, and cables with your return. If you are specifically returning an antenna, accessory, or other product without a serial number, please enter “None” in the serial number field.

An RMA Acknowledgement that includes an RMA number and information on whether or not the unit is in warranty will be sent within one business day.

Please review the Acknowledgement completely.  If incorrect information is found please contact rma@pctel.com and explain any discrepancies so they may be corrected prior to shipment.

Ship the unit with the RMA number clearly marked on the box to the address given on the RMA Acknowledgement Form.

Reference PCTEL’s RMA number on all shipping documentation.

If a PO is required, email it to: rma@pctel.com

Standard turnaround time is 2 weeks after receipt of the unit or purchase order when applicable. There may be delays due to large quantities or material availability. Work will start once the PO is received. Expedited turnaround is available for calibrations only. You may request a quote for expedited calibration in the RMA form.

Note:
Units shipped without an RMA number may be returned to the customer without being repaired. The RMA number issued expires in 90 days.

Expenses:

• Warranty Repairs — The customer is responsible for all shipping expenses, including the Customs Duties, Fees, and Taxes for items being returned to PCTEL. All shipments to PCTEL for repairs are to be shipped DDP (Delivery Duty Paid). Any fees charged to PCTEL will be billed to the customer. PCTEL is responsible for outbound freight costs only (from PCTEL); customs duties, fees and taxes are the responsibility of the customer.
• Non-Warranty Repairs, Calibrations or Upgrades — The customer is responsible for inbound and outbound freight, duties, and taxes.

International Shipping Requirements

• Customs value will be the price of equipment at the time purchased
• List shipment (in special instructions, notes or comments section on customs form), as “Return goods for repair/calibration. Controlled goods (not for resale).” For customs purposes use only.
• Country of origin is USA

The buyer must contact PCTEL to arrange for Antenna Product or Industrial IoT Device return. No Antenna Product or Industrial IoT Device will be accepted for replacement or repair without first obtaining a Return Material Authorization (RMA) number from PCTEL customer service by telephone at 1-630-372-6800.

Note: For scanning receiver antennas and accessories, please follow product return in instructions for Test & Measurement Products.

PCTEL reserves the right to inspect all defective Antenna Products and Industrial IoT Devices. Antenna Products and Industrial IoT Devices returned without an RMA number will not be processed and will be returned to the buyer freight collect. The warranty period of any repaired or replaced Antenna Product or Industrial IoT Device shall not extend beyond the original term of the warranty on the Antenna Product or Industrial IoT Device repaired or replaced. Any Antenna Product or Industrial IoT Device to be repaired or replaced under warranty is to be returned, freight prepaid, to the following address with the assigned RMA number displayed on the box:

PCTEL, Inc.
Attn: RMA Coordinator
471 Brighton Drive
Bloomingdale, Illinois 60108 U.S.A.